Privacy Policy

Last Updated: January 2024

Introduction

progeripia is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, postal address, and other contact details you provide when making enquiries or bookings.
• Travel Preferences: Information about your travel interests, dietary requirements, accessibility needs, and other preferences relevant to planning your journey.
• Technical Data: IP address, browser type, operating system, referring URLs, and other technical information collected automatically when you visit our website.
• Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, and navigation patterns.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide requested information about our travel experiences.
• To process and manage bookings, including coordinating with third-party service providers.
• To personalise your experience and tailor our communications to your interests.
• To improve our website, services, and customer experience based on feedback and usage patterns.
• To comply with legal obligations and protect our legitimate business interests.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With accommodation providers, tour operators, transport companies, and other partners necessary to deliver your travel experience.
• Legal Requirements: When required by law, court order, or government regulation.
• Business Protection: To protect the rights, property, or safety of progeripia, our customers, or others.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Enquiry data is typically retained for two years, while booking records are retained for seven years for legal and accounting purposes.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your information, subject to legal retention requirements.
• The right to object to or restrict certain processing activities.
• The right to data portability in certain circumstances.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last Updated" date. Significant changes will be communicated through our website or direct communication where appropriate.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us:

Email: [email protected]
Address: Level 12, 456 Collins Street, Melbourne VIC 3000, Australia