Our travel specialists are ready to help plan your Australian adventure
Level 12, 456 Collins Street
Melbourne VIC 3000
Australia
Monday to Friday: 9:00 AM - 6:00 PM AEST
Saturday: 10:00 AM - 4:00 PM AEST
Sunday: Closed
We aim to respond to all enquiries within 24 business hours. For urgent matters during a trip, our emergency support line is available around the clock.
Quick answers to common enquiries
For peak season travel (September to February) and popular experiences like the Great Barrier Reef, we recommend booking 3-6 months ahead. Off-peak travel can often be arranged with shorter notice.
Cancellation terms vary by experience and timing. Generally, full refunds are available up to 60 days before departure, with partial refunds closer to the travel date. We offer flexible rebooking options and travel insurance recommendations.
We offer experiences across a range of activity levels. Each tour description includes a fitness rating, and our team can recommend suitable options based on your capabilities and preferences.
Absolutely. Private departures are available for all experiences, and we specialise in creating bespoke itineraries for families, corporate groups, and special occasions.